![]() Where a failure does not amount to a major failure, Mr Toys is entitled to choose between providing you with a repair, replacement or other suitable remedy. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Once received back, only the price of the item will be refunded. Online Returns for Change of mind or Satisfaction Guarantee will need to be sent back to Mr Toys Toyworld Online at the customer's cost. Item was not purchased in multiple or commercial quantities.Ĭhange of Mind and Satisfaction Guarantee excludes Gift Cards and Trading Cards. Item is unopened, unused and in its original condition including all instruction manuals and all accessories. You produce your original Mr Toys register receipt at the time you return the item. If you wish to return an item because you have changed your mind about your purchase or are not satisfied with your item within 30 days, Mr Toys will offer you an exchange, refund or instore credit provided that: ![]() Please contact us at with any questions or requests.Change of Mind and Satisfaction Guarantee Returns However, we may be able to fulfill certain packing or shipping requests. The most common carriers are USPS, UPS, and Asendia (international only).Ĭustomizations and special requests Unfortunately, we are unable to customize the actual items. The carrier used to ship your order may vary depending on your location and the size of the order. Please note that once the order has been processed, we are unable to customize or cancel it. Please contact us as soon as possible if you need to make any changes or need to cancel the order. Unfortunately, we may be unable to customize these details once an order has been placed. Shipping labels All orders are shipped to the address input during the checkout process. If for any reason you receive an item that is damaged or not in the condition advertised, please contact our customer service team right away and we will work with you to find a suitable solution. We use high-quality materials and packaging techniques to protect your items during transit, so you can be confident that your order will arrive in excellent condition. ![]() Our team ensures that every item is carefully packed to ensure that it arrives in the condition advertised. Packing We take great pride in the quality of our products and the level of care that we put into packaging them for shipping. Please note that stickers on our Funko products may vary from the picture. Item condition and packaging All products are brand new, in their original packaging with all original tags and/or accessories. Please review our full pre-order policy here. These items will take longer to ship as they are yet to be released or received from the manufacturer. ![]() Pre-orders Items that are pre-orders include a ribbon on the picture and are marked in the listing as a pre-orders. Returns To open a return, please login with the email that you placed your order on the following page click here. If you have any questions or concerns about the shipping process, please do not hesitate to reach out to our customer service team for assistance. We use trusted shipping partners to ensure that your order arrives on time and in the best possible condition. Our regular processing time is between 8AM and 9AM EST, so you can expect your order to be processed and shipped out quickly during that time frame. That's why we make it our top priority to ship all in-stock orders within 1-2 business days of purchase. In-stock handling time At Fundom, we understand that fast and reliable shipping is important to our customers.
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